Shipping Policy
Shipping Options & Rates
Express Shipping
Delivery Time: 1-3 business days
Flat Rate: £3.49
Free shipping for orders over £50.
Processing Time
Orders placed after 2 PM or on weekends/holidays will be processed the next business day.
We aim to post out your purchase within 48 hours from ordering
Once your order has been received by the courier we do not accept liability of any damages or loss. We will assist you as much as possible providing details of the shipping information and courier services.
If you have any shipping questions please email medenpaws@outlook.com
Delivery Areas
We currently ship within the contiguous United Kingdom. At this time, we do not offer international shipping or shipping to Alaska, Hawaii, or U.S. territories.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking updates to appear.
Lost or Delayed Packages
While we strive to ensure timely delivery, unforeseen delays may occur. If your package is lost or delayed, please contact our support team at medenpaws@outlook.com for assistance.
Return to Sender
Packages returned to us due to an incorrect or incomplete address may be reshipped at the customer’s expense. Please ensure your address is accurate at checkout.